Damaged goods

The goods received are not the goods you ordered(Zou received different package or something is missing

Get in touch with us on eshop@obnova.eu, state the order number / invoice number state what is missing in your package. State you name and contact details. Claims for defective goods must be sent on the day of receipt of the goods. We will contact you no later than the next working day.

Damaged package
(Damaged goods inside the package)

Immediately upon delivery, the buyer is obliged to check the condition of the shipment together with the carrier (number of packages, intactness of the tape with the company logo Obnova.eu, or damage to the box) according to the enclosed delivery note. The buyer has the right to refuse to accept an incomplete or damaged shipment.

  • UPS, Postal service, QDL Delivery
    The goods are insured but it is necessary to check your package upon arrival Later claims are not accepted by UPS. If you see visible damage on the package or the tape with the “Obnova. eu ” Logo is damaged, refuse the package and inform us via e mail shop@obnova.eu. Carriers are very reliable though, it’s a vanishingly small percentage of claims.
  • Post, QDL,
    Check the package:
    • Intactness of the security tape
    • Intactness of the packaging – bumped corners, punctured cover foil or packaging, broken packaging, etc.

If the packaging is damaged in any way, please make a note in goods receipt report: “Received with damaged packaging”.

Did you only discover the damage after the shipment was received and the carrier left?

Contact us using the contact form, where you can specify:

    • purchase receipt number,
    • the parcel number,
    • a description of what exactly is wrong (we recommend attaching a photo of the damage)
    • your contact

Slovak post
If you have found about the damaged goods later after the carrier left, write us no later than the next working day You will need a complete packing slip, an invoice for the goods and an Identity card. The postal worker will draw up a record of the damage and a protocol for claiming compensation with you. Let us know via shop@obnova.eu (advise the invoice number and your contact details ). Our claim handler will get in touch with you within 24 hours.

You have taken delivery of the goods in person and yet at home you find that they are mechanically damaged.

Due to the long journey the goods had to take to reach you, this may unfortunately happen. However, in order for us to be able to deal with such a complaint, it is absolutely necessary to notify us in writing at shop@obnova.eu on the working day in question.