General terms and conditions

General regulations

These general terms and conditions regulate the rights and obligations of the parties arising from the purchase contract concluded between the Seller, which is Obnova s.r.o., Andreja Kmet’a 12, 969 01 Banská Štiavnica, ID No.: 36820652, VAT No.: SK2022437571, registered in the Commercial Register maintained by the District Court of Banská Bystrica in sec. reg.num 16829/S , the Seller is a VAT payer, the operation of the Seller’s electronic shop – – www.lanovefarby.sk (hereinafter referred to as the “Seller”) and the buyer-customers, the subject of which is the purchase and sale of goods on offer on the website of the electronic shop www.lanovefarby.sk

Contact details:

Obnova s.r.o.
IČO: 36820652
DIČ: 2022437571
IČ DPH: SK 2022437571

Postal address: Andreja Kmeťa 12, 969 01 Banská Štiavnica
Delivery address: Nám sv. Trojice 22, 96901 Banská Štiavnica

Tel: +421 944 233 799
e-mail: info@lanovefarby.sk, contact form

Account number:
2101538722/8330 * Fio banka, a.s., (IBAN: SK34 8330 0000 0021 0153 8722),
Swift kód: (FIOZSKBAXXX)

Account number: (EUR) 1435708002/5600 Prima Banka a. .
IBAN: SK08 5600 0000 0014 3570 8002, Swift code: KOMASK2X

Controlliáng Oranisation:
Inšpektorát SOI pre Banskobystrický kraj
Dolná 46, 974 00 Banská Bystrica 1 odbor technickej kontroly výrobkov a ochrany spotrebiteľa tel. č.: 048/412 49 69, 415 18 71 fax č.: 048/4124 693, e-mail: bb@soi.sk

Goods ordering

The Buyer orders the Seller’s products and services by placing them in the electronic shopping cart on the Seller’s website and filling in the data and sending the order via the “confirm and order” button /confirming the order with the obligation to pay/ or ordering products and services by phone or email.
If the buyer is a legal entity – a company, please provide the following mandatory data: company name, registered office of the company (registered in the commercial register) VAT number and VAT number if it is registered as a VAT payer and operates a business, the name and surname of the person responsible for the order designation of the product(s) (according to the information on the e-commerce site) quantity, telephone or e-mail of the buyer (in the case of a pre-invoice) the selected method of payment and delivery of the goods and the address for the delivery of the goods. If the buyer is a person (non business) please provide the following : name and surname, list of products with codes, amount. telephone number, e-mail, choose payment option. The contract is considered to be valid after order acceptance

Binding acceptance of an order includes identification of the Buyer, unique order number, date and time of receipt of the order in the Seller’s system, name quantity and price of the ordered goods, type of delivery and its price, total price of the order and information on the delivery time of the ordered goods. All other documents such as invoices, etc will be send to the buyer via e-mail. Seller does not guarantee the availability of all the goods The availability of the products is marked directly by each product on the e- shop web page. Seller guarantees that the price of the goods will be as stated on the e-shop for the next 24 hrs after receiving the order.

Order cancellations

The buyer has the right to unilaterally cancel the order only if the object of the purchase contract has not yet been invoiced or shipped by the seller. Orders can be canceled by phone or in writing (email or post). Confirmation of cancellation will be confirmed by the seller via phone or e-mail.
The buyer has the right o cancel the order, if the order was not delivered 14 days after the order has been accepted by the seller. In case the buyer has already paid full or part price for the goods, the seller has to return the funds in the time line of 30 calendar days. by electronic banking, to an account stated by the buyer.
The Seller has the right to unilaterally cancel an order that cannot be bindingly accepted due to incorrect data on the order, in particular incorrect email or phone number of the Buyer, if the data provided by the Buyer in the order appears to be obviously incorrect or untrue, or if it is not possible to notify and/or send a binding acceptance of the order to the Buyer.
The Seller has the right to unilaterally cancel an order, even a bindingly accepted order, in the event that the ordered goods are no longer produced or delivered or the price of the supplier of the goods has changed significantly or for reasons of force majeure. In case of such a situation occurs the seller is obliged to contact the buyer and to find a solution to the situation. In case the buyer has payed for the order that he wants to cancel, the seller will return the full amount within 14 calendar days from order cancellation. by electronic banking, to an account stated by the buyer.

Complaints procedure and withdrawal from the contract

Further informations can be fund in the part complaints.

GDPR

Find more inforamtion in section GDPR.

Online Dispute Resolution – Out of Court Dispute Resolution

Further info about dealing with disputes can be fund in section Disputes.

Delivery terms

Upon receipt of the order, the Seller shall, if necessary, send to the Buyer’s e-mail address any further information regarding the processing of his order. Delivery times are specified for each item separately and mean within how many days from the conclusion of the purchase contract the seller will send the order/package to the carrier.
The Seller is obliged to deliver the Goods to the Buyer in the agreed quantity on the basis of a bindingly accepted order, within 14 days at the latest of the delivery of the Goods by the Supplier, in the quality and on time, and to pack them or equip them for transport in the manner necessary for their preservation and protection. Seller is obliged to secure that all the goods are within the norms and standards required by the law of SR. The Seller shall hand over to the Buyer at the latest together with the goods in written or electronic form all documents necessary for the acceptance and use of the goods and other documents prescribed by applicable law may also be available online at www.lanovefarby.sk (manuals in Slovak language, warranty card, delivery note, tax document).
The Buyer is obliged to take delivery of the purchased or ordered goods at the place specified in the Buyer’s order acceptance, unless the parties agree otherwise in writing – by email or by post or by telephone , or to arrange for collection. The buyer is obliged to confirm the acceptance of the goods in the delivery or transport note with his signature or the signature of a person authorized by him. The third person authorized by the buyer to take over the goods is obliged to present a valid authorization to take over the goods specified in the purchase contract when taking over the goods. The Buyer is entitled to delivery of the goods in the quantity, quality, date and place agreed by the parties in the binding acceptance of the order. In the event of non-delivery of the goods by the Seller within the aforementioned period, the Buyer is entitled to withdraw from the Purchase Contract and the Seller is obliged to refund to the Buyer the already paid part of the Purchase Price within 30 days from the receipt of the withdrawal from the Purchase Contract by wire transfer to the Buyer’s account, which has been previously designated by the Buyer in writing (by e-mail or by post).
Buyer is obliged to check the goods straight after delivery. If the buyer finds the packaging is damaged, he is obliged to inform the carrier and check the goods together with the carrier. In case of damaged goods the buyer creates photo documentation and advises the seller. * *. The buyer acquires the right of ownership of the goods only upon full payment of the purchase price for the goods. The risk of damage to the goods passes to the buyer at the time when he takes over the goods from the seller, or if he fails to do so, at the time when the seller allows him to dispose of the goods and the buyer does not take over the goods.

Payment method

The prices are valid for e-shop only The prices are stated with VAT and do not include delivery charge Price discounts on the goods are valid from the date stated until they are sold out Any additional discounts provided over and above the discounts listed for individual products on the www.lanovefarby.sk website, individual customer discounts or discounts provided on the basis of cooperation with third parties are not combinable with each other.
If a buyer with a company registration is included in the loyalty system, he/she purchases the entire range of goods at www.lanovefarby.sk with a 5 percent discount. In the case of higher purchases and higher annual turnover / Turnover represents the sum of invoices at the purchase price excluding VAT /, such a customer is automatically included in the higher discount level:
-5% – purchase per month for 200€ (2400€ per year )
-6% – purchase per month for 500€ (6000€ per year)
-7% – purchase per month for 1000€ ( 12000€ per year )
-10% – purchase per month for 2000€ ( 24000 per year )
-15% – purchase per month for 5000€ ( 60 000 per year )

In the event that the Buyer has an overdue invoice on file for the last order placed, and is also interested in a subsequent order, such subsequent order will automatically be sent to the Buyer for cash on delivery/cash on delivery.
The buyer is required to pay the agreed price in agreed time, including the delivery charges, latest by delivery of the goods COD, or via bank account in advance. If the buyer pays the seller the purchase price by non-cash transfer, the date of payment is considered the day when the entire purchase price was credited to the seller’s account.
In the event that the buyer pays the seller the purchase price for the goods agreed in the purchase contract, the buyer is entitled to withdraw from the purchase contract and demand the return of the purchase price only in accordance with the applicable legal regulations of the Slovak Republic.

Newsletter

When registering, the customer can choose whether they would like to receive regular updates or other useful information from us to the email address provided. If he later decides otherwise, he can unsubscribe from the newsletter at any time.
We send all registered customers at most once a week information related to the sold product range, we inform about discounts, news, work procedures, or information about the operation of our on-line store.
If you do not wish to receive emails from us, please write to us at our email address

e mail: shop@obnova.eu

Final provisions

These terms and conditions are valid and the buyer confirms that he read them once confirming the order The seller has the right to adjust these terms and conditions according to the valid legislative. * 22/2004 Z.z. about electronic shop 128/2002 Z.z. state control of internal market and protection of customers 284/2002 the law 102/2014 about customer protection

Revised: 15.6.2024