How to make a complaint
Methods of complaint
If the goods are defective, the Buyer has the right to file a claim in the Seller’s e-shop either by filling in the claim form on the Seller’s website or in another written form and delivering the claim to the Seller in person, electronically (by e-mail) or in writing to the postal address. Complained goods must be delivered to the Seller’s registered office, unless otherwise specified by the Seller, either in person or by post.
Complaint procedure
You will be informed about the progress of the complaint by e-mail.
Complaint handling
We resolve the complaint in the shortest possible time, but within a maximum of 30 days according to the terms of the Complaints Procedure, if the buyer is a consumer. We endeavour to deal with the majority of complaint requests we receive on a ‘wait and see’ basis. The contact details below are for any communication you may need regarding your problem or information on the complaint process.
Delivery address:
Obnova s.r.o.
A. Kmet’a 12
SK-96901 Banská Štiavnica
Phone: +421 45 228 99 75
E-mail: shop@obnova.eu